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Providence RN Central Intake Coordinator in Mount Angel, Oregon


Providence is calling a RN Central Intake Coordinator (1.0 FTE, Days) to Providence Portland Medical Center in Portland, OR.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire System .

We are seeking a Central Intake coordinator who will be the main access point for all Providence Benedictine Home Services customers to order comprehensive home care services on a local and regional basis. The Central Intake RN arranges prescribed services with the physician, payor, patient/caregiver, and provider to ensure that services are provided in a timely and coordinated fashion. Comprehensive services include home health, home infusion (pharmacy and nursing), and enteral therapy. The Central Intake RN works closely with the Authorization Specialist to obtain the preauthorization for home health services for subcontract agencies for some of Providence Home Services regional contracts

In this position you will have the following responsibilities:

  • Identify by telephone, patients requiring home health, home infusion pharmacy and nursing, and enteral therapy. If a patient is deemed to require other services not offered by Providence Home Services, the Central Intake RN gives the referral source information on appropriate community resources.

  • Take referral information either by phone or fax and may access other necessary information on-line (e.g. history and physicals, inpatient notes/summaries, and labs, and physician names and addresses) to complete the referral.

  • Work closely with the Insurance Verification and Authorization Specialists to investigate and document insurance eligibility and benefits and required authorizations for all referrals.

  • Communicate information to patients/caregivers, physicians, and providers and assists in making alternative arrangements as dictated by insurance coverage and benefits. At time of referral, obtain complete insurance information including name of insurance, name of insured person and relationship to patient, group and ID number of insurance, place of employment for insured member, and contact information for verification of insurance eligibility and benefits.

  • Work with clinical liaisons, hospital discharge planners, and extended care facility care managers , physician offices, and other referral sources to plan and organize home services for patient discharges in the local and regional service area.

  • Arrange and coordinate services provided directly by Providence Benedictine Home Services and by subcontractors, or by other providers as dictated by patient choice or insurance requirements.

  • Complete all required information into the Home Services Medical Record system for the clinical providers to ensure that the ordered services are rendered timely.

  • Manage insurance-specific home health cases referred to subcontract providers.

  • Communicate with the subcontract providers and payors/case managers as required to ensure that services rendered are skilled and medically necessary.

  • Maintain accurate daily referral log for North and South geographic teams and compiles diverted log with reasons for Home Health Director.

  • Establish and maintain positive working relationships with home care providers, payors/case managers, physicians and their office staff, hospital and extended care facility care managers and discharge planners, and Providence Home Services departments. Focuses on being customer service oriented at all times.


Required qualifications for this position includes:

  • Current, unencumbered Oregon RN license

  • Requires a valid drivers license.

  • Driving record consistent with Safe Driving Policy 330 Incident Point Matrix at time of hire.

Preferred qualifications for this position includes:

  • Bachelor's Degree in Nursing or Social Work.

  • Required for newly hired RNs as of 2018. Degree in related field may be considered.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nursing - Other

Location: Oregon-Mount Angel

Req ID: 289878