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Providence Health & Services Desktop Support Technician 2 in Salem, Oregon

Description:

Providence St. Joseph Health is calling a Desktop Support Technician 2 to our location in Salem, OR. This role is remote. On site work required as needed. Qualified candidates must be able to travel to the office location in Salem, OR within 30 minutes, as needed.

We are seeking a Desktop Support Technician 2 to provide desktop user support to help diagnose user problems; coordinate solutions; Track and report problems. They will also train on use of installed technologies; make recommendations and order hardware & software. Provide on-call support; conduct business analysis/research; evaluate and recommend options as well as negotiate with vendors and internal partners.

The IS organization is structured to provide IS operations, information technology, application development and support, data administration and data base, testing and quality assurance, help desk and project management services to the Health Plan.

MAJOR CHALLENGES:

Working in a rapidly changing environment.

In this position you will have the following responsibilities:

  • Provides advanced level support for mission critical systems, applications, and/or projects.

  • Participates in the development of IS communication planning as part of user department downtime procedures.

  • Possesses a good working knowledge of the business operation and associated departmental use of installed automated information systems.

  • Prepares a comprehensive cost/benefit analysis.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree i n related specialty or Associate's Degree and 2 years of customer support desk, network, microcomputer, or telecommunications support and/or project management experience -OR- 4 years of customer support desk, network, microcomputer, or telecommunications support and/or project management experience.

Preferred:

  • MCP certification in appropriate technologies desirable.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities. The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple, "Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Oregon-Salem

Other Location(s): Oregon

Req ID: 326183

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